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Complaints

At DGHP, we try to make sure that everything we do is right but sometimes we do get things wrong and you might want to make a complaint to us. This could be a service failure in that we've not done something we said we would, or perhaps treated you unfairly or did something that we shouldn't have. A complaint gives us the opportunity to improve our services and your feedback will help us to do things better for all of our tenants. Our complaints policy can be viewed in full here.

There are a few ways to get in touch with us:

By phone

You can call the Customer Service Centre on 0800 011 3447 (freephone) or 0845 606 3447 (lo-call).

In person

You can visit any one of our open offices at:

Nithsdale (View Office)	4 Nith Street, Dumfries, DG1 2PW (View Map) (Open Monday to Friday from 9am to 5pm)
Annandale and Eskdale (View Office)	44 High Street, Annan, DG12 6AJ (View Map) (Open Monday, Wednesday and Friday from 9am to 1pm and Tuesday and Thursday from 1pm to 5pm)
Wigtown (View Office)	80 Ashwood Drive, Stranraer, DG9 7PF (View Map) Open Monday to Friday from 9am to 5pm

By email

Perhaps, you would like to email us customerservice@dghp.org.uk

In writing

You can send a letter in writing to our Service Improvement Team at:

Grierson House
The Crichton
Bankend Road
Dumfries
Dumfries and Galloway
DG1 4ZS

Online

Click here to fill in our electronic complaints form.