Anti Social Behaviour

DGHP is committed to dealing with neighbour disputes, antisocial behaviour and harassment to ensure that all tenants enjoy their right to peace, quiet and security in their homes.  In a drive for service improvement, based on feedback from service users, DGHP introduced a dedicated anti-social behaviour team in November 2009.  The team is responsible for all prevention measures and the investigation and enforcement of all serious cases of ASB.

We have a policy for dealing with ASB and a procedure for investigating complaints, ensuring that we deal with them appropriately and within agreed timescales and monitor them effectively.

If you are being affected by antisocial behaviour or harassment, please contact our Customer Service Centre on 0800 011 3447 where a Customer Advisor will talk to you about your complaint and tell you what we can do to deal with it.

Being a good neighbour

We all have the right to live peacefully in our home and we all have a responsibility to be a good neighbour to others.  And while we all want to get along with each other, it is not always easy.  The pressures of modern day life mean we all have our ‘off’ days and we need to make a special effort to get along.  Being antisocial, causing trouble or bothering our neighbours can stop them from enjoying their home.

General advice on being a good neighbour 

• Think about your neighbours and try to be open-minded.  Remember that, in some cases, it is not always easy to stop certain behaviour (for example a baby crying). 
• If you own a pet, always try to keep it under control so not to cause a nuisance to anyone in your neighbourhood.  Do not leave animals alone for a long time and take care to make sure that your pet does not foul in public places or cause any damage.
• Try to carry out noisy activities, such as DIY jobs, during the hours of 8am - 7pm weekdays and Saturdays and 10am to 5pm on Sundays.
• Keep the volume on music players, radios and televisions as low as possible, especially at night.  Place loudspeakers, fridges and freezers well away from joining walls.
• Make sure your burglar alarm is set to turn off after 20 minutes and make sure a key holder can be contacted if it goes off while you are on holiday.
• Do not burn garden waste or have a barbecue when your neighbour has washing out to dry.  Have the fire where the smoke and smell are least likely to blow onto neighbouring properties.  Follow the guidance issued by the council if you intend on having a garden bonfire.
• When you park your vehicle, be sure not to block access for anyone else and avoid slamming your doors.
• We can all help to keep a friendly relationship with our neighbours by talking with them often; listening to any problems they have and talking to them to help find solutions.  Let your neighbours know if you are going to do any work or have parties that may affect them.