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Board Members
DGHP

Grierson House
The Crichton
Bankend Road
Dumfries, DG1 4ZS


Contact
0800 011 3447
(Freephone for all enquiries, including emergencies)
0345 606 3447 (Network rate)
01387 242 509 (Fax)


Struggling with your energy bills? Scottish Power Hardship Fund

Scottish Power have introduced a Hardship Fund for customers who are struggling to pay their gas and electricity bills. This fund is intended to assist with energy arrears by reducing or cancelling debts for eligible households through credits applied directly to their energy account. You could qualify for help from the ScottishPower Hardship Fund if […]


* Snow & Ice Yellow Warning Due Wednesday 31 January*

The Met Office has issued a Yellow Warning (Be Aware) which covers Dumfries & Galloway from 3am through to 6pm … It is anticipated that early rain will turn icy as temperatures fall quickly. Frequent blustery showers of rain, sleet, snow and hail are also forecast. Roads and railways could be affected by snow with […]


Rent Consultation Survey

DGHP recently sent letters to our tenants about the 2018/19 rent increase consultation. Currently an independent company, Research Resource, is conducting telephone surveys following the posting of this letter. Following the letter, if you are contacted by Research Resource and wish to take part, please do so – all feedback is much appreciated.


Vacancy – Customer Service Centre Advisor

** VACANCY ** An exciting opportunity to join DGHP has arisen with our Customer Service Centre. The post-holder will be required to respond to customer queries through a variety of channels but primarily over the telephone, ensuring that the query is fully resolved at the first point of contact or by referral to a specialist […]


365 Day Savings Challenge

Towards the end of last year, one of the tips to help avoid feeling the festive financial crunch was to set aside a little each week/day throughout the year. We thought we’d start a new feature each week with tips to help with saving throughout the entire year … not just for Christmas! The 365 […]


Wigtown & Stewartry DMC Meeting

Following on from the DMC meeting yesterday, it was the turn of the Wigtown and Stewartry DMC today. Remember – our DMCs are always on the lookout for new members – if you are interested in joining your local DMC, or would simply like to have a chat about them to learn more before making […]


Available to Let Properties

Current properties available to let can be found by visiting the “available properties” section of our website – updated weekly, this is the place to keep an eye on if you’re looking for somewhere larger, smaller or simply somewhere new!   We’ve also got a mid-market rent property available in Lockerbie – more information on […]


Annandale & Eskdale DMC Meeting

A busy morning for the Annandale & Eskdale District Management Committee (DMC) today going through DGHP’s quarterly performance. DGHP’s DMC’s meet in their area on a quarterly basis provide local decisions to take place about local issues as well as provide opportunities to participate in decision-making about the overall management of DGHP. The DMCs are […]


Roads Update

Dumfries and Galloway Council have issued an update on road conditions across the region which are currently affected by weather and melting snow. A76 is now open **** B740 at Crawick has been affected by 2 landslips Flooding around Wamphray – both sides of the bridge are flooded on the main road. The road is […]


Take Five to Stop Fraud Week

Could you spot the real thing from a scam? Scam texts and emails these days are becoming fancier and more sophisticated making it even more difficult to separate them from the ‘real thing’. Help protect yourself – the #TakeFive campaign has lots of helpful tips and info available on their website. Click here for more […]


Rent Increase Consultation Meeting

DGHP’s Rent Increase Consultation 2018-19 newsletter has recently been posted out to tenants. Following on from this, our Rent Increase Consultation Group will be holding a meeting Tuesday 30 January starting at 2pm at Grierson House to discuss the proposed rent increase and priorities for the coming year. If you are interested in attending, please […]


Do you know where your stop valve is?

With the recent cold spell, knowing how to protect your home in winter can help reduce repairs and maintenance.Taking a few minutes now to locate your stop valve could help prevent an emergency in your home. Winter can bring with it many problems – including the snow and ice Dumfries and Galloway has experienced this […]


Weather Update

The Met Office have issued a Yellow (Be Aware) warning for snow & ice which has the potential to affect Dumfries & Galloway throughout the remainder of Thursday through to Friday night. Met Office statement: “Snow showers will affect the northwest of the UK during Thursday and Friday, although often falling as sleet and hail […]


Available to Let Properties

Current properties available to let can be found by visiting the “available properties” section of our website. You can view full property details and register interest in any property  at https://www.dghp.org.uk/available-properties/available-homes-to-let/ Any questions please call us on 0800 011 3447. Feature property this week:


Transport & Weather Update -DGVost

DGVost has provided the following updates on conditions/transport within Dumfries and Galloway. TRAVEL UPDATE (14:00) A701 – remains closed North of Moffat. Given anticipated snow this is not expected this to reopen today. A714 – remains closed north of Glentrool at this time. B709 – remains closed North of Eskdalemuir at this time. B740 – remains […]


** Update – Wintery Conditions to Continue **

The MetOffice has updated their forecast and have issued an Amber Warning for Snow & Ice for Dumfries and Galloway. The warning has been updated to increase the amounts of snow and impacts.Travel delays on roads are likely, as are public transport cancellations; some vehicles may become stranded, more especially on higher routes. There is a […]


** WINTER STORM DUE FOR D&G STARTING TONIGHT **

Snow and Ice warnings have been issues for Dumfries and Galloway starting around 3pm this afternoon. Accumulation of snow and ice is expected across the region especially at higher elevations. Winds are also expected to pick up.   Temperatures have begun to drop so take care when heading out. The predicted weather conditions on Wed / […]


Benefits Advice Referral – Time for a Benefit ‘Health Check’?

Did you know … DGHP has a dedicated Welfare Benefit Advisor for you to talk to about benefits and entitlements? If you would like to speak to our Welfare Benefit Advisor, please contact us on Freephone 0800 011 3447 or you can complete a self-referral form online found here (choose Benefit Advice Referral).


*Update * Technical Issues Resolved – Online Housing Application

The earlier issue with our online housing application has been resolved. You should now be able to access the website – thank you for your patience. Original Message  Unfortunately we seem to have gremlins within our online housing application today (Friday 12 January) which is causing issues with access. Please bear with us – we’re […]


Meeting Reminder – Max North TARA

Just a quick reminder … the Max North TARA meeting will be taking tomorrow, Friday January 12, starting at 10.30am at Lochside Community Centre. All are welcome.


Preparing for Universal Credit Checklist

As we mentioned in the most recent (Winter) Open Door, the next roll out of Universal Credit has been delayed until May 2018 (at the earliest) in Dumfries and Galloway. However, it is never too early to start thinking about what you would need to do should you need to make a claim for Universal […]


Open Door – your Winter 2017/18 newsletter

DGHP’s Open Door hit the doorsteps before Christmas and here’s an electronic copy here. Inside this edition you’ll find advice on how to deal with winter weather and how to protect your home as well as competitions to enter to win some great prizes (deadline next week for our Rent First competition). Please enjoy reading […]


Happy New Year – 2018

Everyone here at DGHP would like to wish all of our tenants, readers and customers a very Happy New Year for 2018. Remember, DGHP staff are here for you and to offer you assistance with all matters relating to supporting and assisting you in your home and with your tenancy You can contact DGHP’s Customer […]


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