We are always keen to hear your views on our services.
Check out our latest consultations below. Remember, we're always keen to hear your views all year round. Find out how to get in touch with us on our Contact us page.
Our rent setting process for 2021/22 had to be adapted to take into account the restrictions in place.
As part of the 2019 tenant ballot to enter into a partnership with Wheatley Housing Group, tenants were balloted on s specific commitment to cap any rent increase to 2% for three years. We consulted all our tenants on a 2% uplift in line with this commitment.
Feedback could be provided by completing the return slip, by email or by telephone.
70 tenants provided feedback by post, phone, email or online. Of those, 55 tenants directly commented on the proposals.
Of those tenants who provided feedback on the proposals, 64% expressed their support for the proposals and that they were happy on the basis it funded maintaining the current service levels and planned future investment.
The Board considered the feedback received and agreed the 2% increase across all stock.
We have written to all tenants confirming the increase and when it will take effect.
Guide to consultations
We’re always keen to hear your views on our services and how we can get better. One way we do this is by carrying out consultations.
We are accredited by the Consultation Institute. This means all of our consultations follow the seven principles set out in the Institute’s Consultation Charter.
- Integrity – each consultation has an honest intention, that we will listen to and be influenced by what our tenants tell us
- Visibility – affected tenants and other affected stakeholders are reasonably aware of the consultation
- Accessibility – affected tenants and affected other stakeholders have reasonable access to the consultation. We will use digital means of ensuring access to consultations where appropriate
- Transparency – it is clear when the consultation closes, who is collating the responses and whether responses will be published
- Disclosure – any appropriate information applicable to the consultation is made available
- Fair interpretation – consultation responses will be collated and analysed objectively
- Publication – it is made clear of where and when the consultation report will be available.