Consultations

We are always keen to hear your views on our services.

Check out our latest consultations below. Remember, we're always keen to hear your views all year round. Find out how to get in touch with us on our Contact us page.

Allocations policy review
 

Homes4D&G has launched a customer consultation to gather your thoughts on how we allocate our homes and communicate with you.

Demand for affordable homes continues to grow across the country, with the number of people looking for a house or flat far exceeding the number available in Scotland.

We are building thousands of new homes in Wheatley communities to help address this need; however, it is more important than ever that the way we allocate our available homes:

  • is as clear to everyone as it can be;
  • is fair to those who are in the greatest housing need; and
  • offers honest advice to every individual about their chances of getting a home and helps them find other solutions.

To help us achieve this, we would like to know what you think of our suggested changes and, to give you all the information you need, we’ve created a consultation leaflet.

You can have your say on our proposals by:

You can also request a paper version of the survey by either calling us on the number above or emailing homes4dg@dghp.org.uk.

The consultation runs until 24 July 2022.

During the consultation period we will also be holding focus groups to gain a better understanding of your views. Focus groups will take place at the end of June 2022 and will be both in person and online. If you would like to take part in one of our focus groups, please email homes4dg@dghp.org.uk for more details.

We will collect all the views from the consultation and update tenants by publishing the outcome of the consultation on Homes4D&G, DGHP and partner websites.

Independent advice

TPAS support tenants’ groups and ensure the views of customers are heard.

Email: enquiries@tpasscotland.org.uk

Freephone: 0800 049 5761

Web: www.tpasscotland.org.uk

Facebook: TPAS Scotland

Investing in your community
 

Rent setting consultation for 2022/23

Our rent setting process for 2022/23 involved two stages: direct tenant engagement through a series of focus groups and a formal consultation with all tenants. As part of our partnership promises to tenants when DGHP joined Wheatley Group, we made a commitment to maintain rent increases at 2% for three years. This is the third year of this arrangement and the consultation sought tenants’ feedback.

We consulted tenants between 13 December 2021 and 28 January 2022. The process was managed independently by Civica and all tenants were sent a consultation brochure.

We received a total of 863 responses, of which 289 directly commented on the proposal and 69% of those indicated they supported the proposal.

The Board considered the feedback received through the extensive consultation process and approved an increase of 2%.

Guide to consultations
 

We’re always keen to hear your views on our services and how we can get better. One way we do this is by carrying out consultations.

We are accredited by the Consultation Institute. This means all of our consultations follow the seven principles set out in the Institute’s Consultation Charter.

They are:

  • Integrity – each consultation has an honest intention, that we will listen to and be influenced by what our tenants tell us
  • Visibility – affected tenants and other affected stakeholders are reasonably aware of the consultation
  • Accessibility – affected tenants and affected other stakeholders have reasonable access to the consultation. We will use digital means of ensuring access to consultations where appropriate
  • Transparency – it is clear when the consultation closes, who is collating the responses and whether responses will be published
  • Disclosure – any appropriate information applicable to the consultation is made available
  • Fair interpretation – consultation responses will be collated and analysed objectively
  • Publication – it is made clear of where and when the consultation report will be available.