New website given the green light by DGHP customers
Dumfries and Galloway Housing Partnership (DGHP) customers have a new and improved website where they can report repairs and interact digitally with their landlord.
During the pandemic, customers of DGHP have been turning more to online services – and the new site at www.dghp.org.uk is designed to support them anytime, anywhere.
The new-look site transforms the way customers of DGHP, part of Wheatley Group, Scotland’s leading housing, care and property-management group, engage with their landlord online.
The site lets customers report repairs online, pay their rent through their own account and find out what extra support services are available to them, including fuel and welfare benefit advice. The new website is also mobile and tablet-friendly.
DGHP customers took part in an online session to help shape the look and content of the site ahead of the launch.
Mary Muir, from Gretna, who is Chair of the Dumfries and Galloway Federation of Tenants and Residents Association, was one of those customers.
She said: “I was really pleased to be part of a customer group, with others from across Dumfries and Galloway, where we had an early look at the website.
“It was really good to see the layout and style and we were able to make sure the most important sections were clear and visible for customers using the site. We all really liked the new website and we hope everyone else does too.
“I’d encourage others to visit the website and give their feedback through the different methods as this is really important.”
Tuesday, May 04, 2021