0800 011 3447
Board & DMC Members

Grierson House
The Crichton
Bankend Road
Dumfries, DG1 4ZS

0800 011 3447 (Freephone)
0345 606 3447 (Network rate)
01387 242800 (Sales)
01387 242 509 (Fax)

Business plan
Executive Summary

1) Dumfries and Galloway Housing Partnership (DGHP) has produced this Business Plan to set out our mission and values, alongside our objectives, plans and resources for the future. The Plan takes account of the Scottish Housing Regulator’s 2015 “Recommended Practice” on business planning.

2) Overall, the intention is to show what we are doing to achieve and maintain our stated goal of being “the best RSL in Scotland”. The Business Plan builds on thirteen highly successful years of service improvement, investment delivery and regeneration by DGHP. Our key achievements to date have included:

  • Investing more than £150 million in our tenants’ homes
  • Building over 700 new homes across Dumfries and Galloway, as part of mixed tenure regeneration and development programmes
  • Substantially achieving the Scottish Housing Quality Standard (SHQS) on time
  • Attracting high levels of investment to the region, benefiting Dumfries and Galloway’s economy as well as the tenants and local communities we serve
  • Incorporating innovative energy efficiency solutions in our investment and development work, to reduce fuel poverty and reduce carbon emissions
  • Providing housing support services to assist our more vulnerable tenants
  • Taking a sector-leading approach to community involvement in DGHP’s activities
  • Continuously improving our housing services, resulting in high levels of tenant satisfaction (90%+) in our 2011 and 2013/14 large-scale tenant surveys
  • Embedding a new organisational culture that focuses on the development of our people and on meeting the needs of our customers.

3) In a changing and uncertain world, DGHP will retain its fundamental purpose of delivering excellent services and providing new and improved affordable housing across Dumfries and Galloway.

4) In relation to our services for tenants and other customers, the Business Plan sets out our programme for change and improvement. Our priorities include:

  • Continuing to support our tenants and protect DGHP’s future income streams, as Universal Credit and other
  • Welfare Reform measures are rolled out at local level
  • Beginning a new programme of work to bring about long-term changes to our tenant communication and customer care
  • Improving access to our housing and the sustainability of new tenancies
  • Considering strategic options for DGHP’s lower demand housing
  • Improving customer satisfaction with the repairs service and re-let standards for empty houses, alongside a number of repairs pilot projects in rural areas.

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