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Grierson House
The Crichton
Bankend Road
Dumfries, DG1 4ZS

0800 011 3447
(free from mobile networks)
01387 242 509 (Fax)

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This accessibility statement applies to the Dumfries and Galloway Housing Partnership (DGHP) website.


DGHP is committed to making sure everyone can access information on our website  We are working towards making changes that mean this website is as easy and convenient to use as possible by people of all abilities and disabilities. This includes older audiences and those with visual, hearing, cognitive or motor impairments.

We’ve also made the website text as simple as possible to understand.

DGHP is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This website is run by DGHP. Visitors to the website should be able to:

  • use it with just your keyboard
  • change the size of the text using the resize option in your browser (see section below)
  • change the colour of body text and the background colours used on the site by changing preferences in your browser
  • listen to most of the website using a screen reader
  • navigate most of the website using speech recognition software
  • understand the content easily.

Reporting accessibility problems:

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page, or think we’re not meeting accessibility requirements, contact us by email at We will consider your request and get back to you within 10 days.

Enforcement procedure:

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this website’s accessibility:

We know some parts of this website aren’t yet fully accessible. We will identify and fix issues.

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below:

  • some text has poor colour contrast
  • older PDF documents are not fully accessible to a screen reader (see section below)
  • some images are not marked as decorative
  • some images do not have good alternative text
  • some heading elements are not consistent (levels skipped)
  • homepage slider is not accessible
  • some link text contains extra content or unclear when read out of context
  • some text labels missing
  • some text is too small/too close together
  • some linked external documents may not be fully accessible (see PDF section below)


Several of our leaflets and application forms are available on the site for downloading. Most of these documents are in PDF format which means they can only be viewed using Adobe Reader. This software is available free of charge from the Adobe Web site

All PDF documents on this site will open in a new browser window. After viewing or printing the document, you can close the browser window to return to your initial page.

The accessibility regulations don’t require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services.


Some images do not have a text alternative, so people using a screen reader cannot access the information. This fails WCAG 2.1 success criterion 1.1.1 (non-text content).

We plan to add missing text alternatives for images. When we publish new content we’ll make sure our use of images meets accessibility standards.


We are happy to talk to you about translating important documents into different languages – support is also available through a telephone translation service.

How to request a translation:

If you need to view website in another language we recommend using Google Translate. You can find Google translation options under ‘Translate’ in the footer of every website page on this site. You can also copy and paste the web address for this page into the URL field, then choose a language by selecting the drop down menu at the top-centre of the page.

Text size:

The text size for this site can be changed using your browser. Follow the advice below for your chosen browser:

  • Internet Explorer: select the ‘View’ menu, then ‘Text size’;
  • Firefox: select the ‘View’ menu, then ‘Zoom’ or ‘Zoom text only’;
  • Safari: select the ‘View’ menu, then ‘Make text bigger’ or ‘Make text smaller’;
  • Opera: select the ‘View’ menu, then ‘Zoom’;
  • Chrome: select the ‘More settings’ menu, then under ‘Appearance’ use the arrows next to ‘Page zoom’.

Additional support:

Information, advice and support about making adjustments to your browser is available at the AbilityNet website.

Contact us by phone, email or speak us in person:

Details of testing:

This statement was prepared on 17 September 2020.

We used Google Analytics to identify our most visited pages for manual testing.

Accessibility testing was carried out using a third-party tool, WAVE, on a sample of test pages.


Looking for more information?

Get in touch with DGHP today.

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