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Grierson House
The Crichton
Bankend Road
Dumfries, DG1 4ZS

0800 011 3447
(free from mobile networks)
01387 242 509 (Fax)

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Contacting us

Coronavirus situation – We will do all we can to support you and your family through these extraordinary times.

However, it is important to understand we will be providing a restricted range of essential services and emergency repairs following the latest government guidance on tackling the Coronavirus crisis.

Our number-one priority will continue to be ensuring all customers and their families remain safe and secure in their homes, whilst safeguarding the welfare and well-being of our staff.

As a result, our offices are now closed and our housing staff are working from home.

During this time of restricted service, we cannot guarantee anything sent by post will be received. Please contact us by:

  • Freephone 0800 011 3447

  • Email:

Please contact us phone or email if you have been in touch with us by post.  **

We can be contacted via our Customer Service Centre 24 hours a day, 7 days a week on 0800 011 3447.

For more information on contacting us, please see our privacy notice.

Main Address

Grierson House
The Crichton
Bankend Road
Dumfries and Galloway


0800 011 3447 (Free from mobile networks)*

*24/7 Emergency Number

Visiting our open offices

4 Nith Street, Dumfries, DG1 2PW – (Open Monday to Friday from 9am to 5pm)

Annandale and Eskdale
44 High Street, Annan, DG12 6AJ – (Open Monday, Wednesday and Friday from 9am to 1pm and Tuesday and Thursday from 1pm to 5pm)

80 Ashwood Drive, Stranraer, DG9 7PF – (Open Monday, Wednesday and Friday from 9am to 1pm and Tuesday and Thursday from 1pm to 5pm)

The following offices are closed to the public.

Appointments can be made to speak to Neighbourhood Managers by calling the Customer Service Centre on 0800 011 3447.

Annandale and Eskdale
13 Main Street, Lockerbie, DG11 2DG

21 Euchan Street, Sanquhar, DG4 6AG

Please note this account is only manned during normal working hours.

If you need to report an issue urgently, please contact our Service Centre or our out-of-hours emergency service as soon as possible.





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