DGHP is committed to providing excellent customer service that consistently exceeds the needs and expectations of our customers. We aim to deliver high quality services that are accessible, efficient, responsive and offer choice to produce positive outcomes for customers, based on their needs and respecting diversity in all that we do.
There are certain standards of service you have a right to expect when you are in contact with members of staff and the contractors who are appointed by us. We call these standards our ‘customer service commitments’. These commitments ensure that we meet our own service delivery objectives and those of the Scottish Housing Regulator.
The commitments are the responsibility of all staff and we encourage everyone in DGHP to put the customer at the heart of everything we do. To help us ensure that we deliver these commitments we will monitor our performance in a number of ways including satisfaction surveys, customer feedback and mystery shopping. We will also assess the performance, attitudes and behaviours of our contractors’ staff.
DGHP is committed to continuous improvement and by listening to what our customers tell us we can deliver services that meet your needs.
We hope you always experience the levels of service described in our DGHP Customer Service Commitments leaflet. If this is not the case at any time, please contact us on 0800 011 3447.