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Complaints
The Scottish Public Services Ombudsman defines a complaint as “an expression of dissatisfaction by one or more members of the public about our action or lack of action, or about the standard of service provided by or on our behalf”.
At DGHP, we try to make sure that everything we do is right but sometimes we do get things wrong and you might want to make a complaint to us.
This could be a service failure – we’ve not done something we said we would – or perhaps treated you unfairly or did something that we shouldn’t have.
A complaint gives us the opportunity to improve our services – your feedback will help us to do things better for all of our tenants.