All Enquiries (including emergencies) 0800 011 3447
Avoiding scams: useful advice during Coronavirus Talk to Us Fuel Advice EatWell Extra Support FAQs about our services Coronavirus Advice – Alternative Formats Universal Credit – Changes to rent Coronavirus DGHP Board Member Recruitment Publication Scheme Freedom of Information Environmental Information Guide to Information Links Two Child Limit and Benefits Social Security Scotland Pension Credit Changes to Your Tenancy Rights Privacy Policy Customer Service Commitments Customer Service Health and Safety in Your Home Performance Volunteer Opportunities Rent and Benefits Voting Volunteering Veterans TV Licence Supported Housing National Insurance Money Advice Motability scheme Mail Redirection Libraries Joint Service Housing Home Insurance Household Bills Housing Homeless Service Furniture Funding and Grants Freecycle Employment Electoral Registration Education Driving License Health Council Tax Community Transport Citizens Advice Civvy Street Charities Carer Support Cadet Forces Budgeting Blue Badges Bin Collection Benefits Advice Antisocial Behavior Aids and adaptations New Tenants Help Downloads Performance Contract opportunities Self service portal Right to repair Planned repairs Neighbourhood management Antisocial behaviour Rent first Novantie – About How to apply Recruitment New Supply Shared Equity Armed Forces Policy Homelessness Applying for Housing Current consultations Complaints guidance Surveys Complaints Compliments & Suggestions Taking in a lodger? Disability Living Allowance Benefit Cap Universal Credit Council Tax Benefit Under Occupation Charge (“Bedroom Tax”) What are the welfare benefits changes? Welfare benefits changes SHQS Aids and Adaptations Wider Action Factoring Development Regeneration Investment Home Contents Insurance Supported housing Community Participation – Getting Involved with DGHP Rent arrears Housing benefit Paying your rent Rents Exchanges Ending your tenancy Applying for housing Property letting Our contractors Annual servicing Who repairs what? Repairs Tenant Services Locations Tenant census Have Your Say New Customers Join DGHP Business Plan Our management team Our Board What we do Neighbourhood Managers Find My Officer Repairs Contact DGHP Board & DMC Members Latest News Services About DGHP Home
Board Members

Grierson House
The Crichton
Bankend Road
Dumfries, DG1 4ZS

0800 011 3447
(free from mobile networks)
01387 242 509 (Fax)

Older customers in Dumfries and Galloway are getting extra security and peace of mind in their homes during the coronavirus crisis.

DGHP, part of Wheatley Group, is running a six-month pilot for 34 older tenants in mainstream housing across Dumfries and Galloway.

The service is already offered through Wheatley, Scotland’s leading housing, property management and care group, where a total of 200 older customers in mainstream homes are being added to the Housing Proactive service.

The system involves older tenants engaging with a phone on a daily basis to pick up news and information.

Customers either press an ‘OK Each Day’ button on their device before a time (chosen by them) or are called by a highly trained member of the Housing Proactive team. If there’s still no contact, family or emergency contacts are notified.

Providing daily contact with tenants in this way gives individuals more flexibility in how they engage with their housing service, confirms health and safety and helps to improve customer care.

Mary Mundell, a DGHP customer who is using the new service as part of a six-month pilot. She’s said she’s found it very reassuring

Mary Mundell, a DGHP customer (aged 97), who lives in Moffat, said: “This is such a great thing, it’s been really good for me.

“I’ve found it so easy to use, you just press a button, and it’s very reassuring to know that I have this in place.”

DGHP Managing Director, Matt Foreman, said: “This is another first for DGHP and it’s comforting to know that some of our customers are benefitting from the pilot. This is particularly important during the ongoing coronavirus pandemic.”

The service is also operating at other subsidiaries of Wheatley, including Glasgow Housing Association, Cube, Loretto Housing, Dunedin Canmore and West Lothian Housing Partnership.

Wheatley’s Group Director of Housing and Care, Olga Clayton, said: “We’re doing all we can to support vulnerable tenants during the pandemic. This is a good example of how older tenants, often cut off from family and friends, are receiving extra support and reassurance.”

She added: “On a more general basis, this innovative service is helping older tenants live independently for longer in their homes. It’s backed up by regular phone contact from housing officers currently working from home under government instructions.”

The Housing Proactive system is also used to remind tenants of everything from hospital appointments to birthdays and keeps them up to date on things like interruptions to utility supplies and information about local activities. They can also use it to call DGHP’s Customer Service Centre to book essential and emergency repairs.

“Our team are in regular contact with their customers,” said Olga. “This system is going one step further to tackle social isolation and promotes wellbeing during these difficult times.”

Benjamin Lambert, Head of Client Relations, said: “It’s brilliant to work with such a forward-thinking organisation as Wheatley. We initially started working with Wheatley in early 2018 and it’s great to expand the service with them to help even more of their older tenants stay connected and informed during the coronavirus outbreak.”

This site uses cookies.
Read our privacy policy

This site uses necessary cookies to enable core functionality such as security, network management, and accessibility. You may disable these by changing your browser settings, but this may affect how the website functions.

This site also uses optional cookies for marketing, personalisation, and analysis purposes. Google Analytics cookies help us to improve our website by collecting and reporting information on how you use it. Optional cookies are anonymous and will not identify you. We won’t set optional cookies unless you enable them using the tool below.

For more information on how cookies work please see our ‘Privacy Policy page’.