Scottish Housing Regulator complaints guidance

Do you know what to do if you have a complaint with a service from DGHP? The Scottish Housing Regulator has published a handy factsheet to guide you through the process.

If you are a tenant of a registered social landlord (RSL), such as a housing association like DGHP, and you are unhappy about the services you receive or you have concerns about the way your landlord works, you have the right to make a complaint and/or report a significant performance failure.

Both complaints and significant performance failures are dealt with by our Service Improvement team, who take the complaints that we receive and look at the best ways to make positive changes to the way we deliver various parts of DGHP to our tenants.

The Scottish Housing Regulator has produced a simple two page factsheet to help you make a complaint when something isn’t right. The guide is available here.