Scottish Housing Regulator complaints guidance

The Scottish Public Services Ombudsman defines a complaint as “an expression of dissatisfaction by one or more members of the public about our action or lack of action, or about the standard of service provided by or on our behalf”.

I have a complaint with a service from DGHP – what do I do?

If you are a tenant of a registered social landlord (RSL), such as a housing association like DGHP, and you are unhappy about the services you receive or you have concerns about the way your landlord works, you have the right to make a complaint and/or report a significant performance failure.

DGHP recently became part of Wheatley Group, Scotland’s largest housing, care and property-management group.  Complaints will continue to be dealt with by our team, who then take the complaints that we receive and look at the best ways to make positive changes to the way we deliver services to our tenants. Significant performance failures, as before, are dealt with by the regulator.

The Scottish Housing Regulator has produced a simple two page factsheet to help you make a complaint when something isn’t right. You can view the complaints guidance here.