All Enquiries (including emergencies) 0800 011 3447
Pages
Avoiding scams: useful advice during Coronavirus Talk to Us Fuel Advice EatWell Extra Support FAQs about our services Coronavirus Advice – Alternative Formats Universal Credit – Changes to rent Coronavirus DGHP Board Member Recruitment Board Papers Publication Scheme Freedom of Information Environmental Information Guide to Information Links Two Child Limit and Benefits Social Security Scotland Pension Credit Board Meeting Minutes Changes to Your Tenancy Rights Privacy Policy Customer Service Commitments Customer Service Health and Safety in Your Home Performance Volunteer Opportunities Rent and Benefits Voting Volunteering Veterans TV Licence Supported Housing National Insurance Money Advice Motability scheme Mail Redirection Libraries Joint Service Housing Home Insurance Household Bills Housing Homeless Service Furniture Funding and Grants Freecycle Employment Electoral Registration Education Driving License Health Council Tax Community Transport Citizens Advice Civvy Street Charities Carer Support Cadet Forces Budgeting Blue Badges Bin Collection Benefits Advice Antisocial Behavior Aids and adaptations New Tenants Help Downloads Performance Contract opportunities Self service portal Right to repair Planned repairs Neighbourhood management Antisocial behaviour Rent first Novantie – About How to apply Recruitment New Supply Shared Equity Armed Forces Policy Homelessness Applying for Housing Current consultations Complaints guidance Surveys Complaints Compliments & Suggestions Taking in a lodger? Disability Living Allowance Benefit Cap Universal Credit Council Tax Benefit Under Occupation Charge (“Bedroom Tax”) What are the welfare benefits changes? Welfare benefits changes SHQS Aids and Adaptations Wider Action Factoring Development Regeneration Investment Home Contents Insurance Supported housing Community Participation – Getting Involved with DGHP Rent arrears Housing benefit Paying your rent Rents Exchanges Ending your tenancy Applying for housing Property letting Our contractors Annual servicing Who repairs what? Repairs Tenant Services Locations Tenant census Have Your Say New Customers Join DGHP Business Plan Our management team Our Board What we do Neighbourhood Managers Find My Officer Repairs Contact DGHP Board & DMC Members Latest News Services About DGHP Home
 
Board Members
DGHP

Grierson House
The Crichton
Bankend Road
Dumfries, DG1 4ZS


Contact
0800 011 3447
(free from mobile networks)
01387 242 509 (Fax)


Please know we will do all we can to support you and your family through these extraordinary times.

Thanks for your patience as we continue to operate a restricted range of services, in line with government guidance.

Although many staff are still working from home, we are here to help you.

As restrictions begin to be eased, we’ll re-introduce services in phases, ensuring the safety of customers and staff remains the top priority.

We are now carrying out essential repairs and grass cutting services. Visit our repairs pages to find out more about what we are now able to carry out.

You can also read our update to your services newsletter sent out to tenants.

Our housing offices remain closed and our housing staff are working from home. 

We have new working arrangements in place to meet the current government guidelines. These include:

  • fully equipped staff to work from home and although home visits are suspended, your housing officer will remain in contact with you by telephone, email and text;
  • essential repairs only now being delivered;
  • all appointments with welfare benefits and fuel advisors are being fulfilled by phone;
  • prioritising the work of environmental teams to focus on essential services, such as bulk uplifts in blocks and communal areas to minimise fire risk;
  • local Rapid Response teams handling priority requests 

and

  • continuing to signpost customers that are having difficulty accessing food to local partner organisations that may be able to help and in addition we are also developing some ways we can use our resources to aid in that area.

We are also urging all tenants to let us know if, through being ill or self-isolating, they may find it difficult to pay their rent. If you’re worried about paying your rent, Talk to Us. The sooner you get in touch, the quicker we can help you.

Please remember, you can contact us through our website and by email and phone. Now is the time, if you haven’t done so already, to look at registering for our online portal – you can register free for this at www.dghp.org.uk – you can check your rent account and contact us via the website.

If you wanted to set up a Direct Debit, however, you should contact the Customer Service Centre on Freephone 0800 011 3447.

Finally, please be assured we are here for you and we will do everything we can to support you and your family through these difficult times.

If you have any questions about how Coronavirus is impacting our services then click on our Frequently Asked Questions (FAQs).

Keep up to date with the latest Coronavirus updates, health advice and government information at:

Scottish Government – Coronavirus in Scotland

NHS Inform

Coronavirus and claiming benefits

Avoiding scams – useful information

This site uses cookies.
Configure
 
Read our privacy policy

This site uses necessary cookies to enable core functionality such as security, network management, and accessibility. You may disable these by changing your browser settings, but this may affect how the website functions.

This site also uses optional cookies for marketing, personalisation, and analysis purposes. Google Analytics cookies help us to improve our website by collecting and reporting information on how you use it. Optional cookies are anonymous and will not identify you. We won’t set optional cookies unless you enable them using the tool below.

For more information on how cookies work please see our ‘Privacy Policy page’.