Coronavirus situation – We will do all we can to support you and your family through these extraordinary times.
However, it is important to understand we will be providing a restricted range of services following the latest government guidance on tackling the Coronavirus crisis.
Our number-one priority will continue to be ensuring all customers and their families remain safe and secure in their homes, whilst safeguarding the welfare and well-being of our staff.
As a result, our offices are now closed and our factoring staff are working from home. We cannot guarantee anything sent by post will be received. Please contact us phone or email if you have been in touch with us by post.
A copy of recent updates sent to our factored customers can be read here.
What is a factor?
A factor is a person, or an organisation (DGHP in this case), who manages the common parts of a property on behalf of the owners. The factor acts on behalf of owners to keep the property in a good state of repair and to apportion costs for common repairs or other works. The common parts of a property include the building structure, roof, close, communal stairway and backcourt.
DGHP, now part of Wheatley Group, will remain as your factor if you are in one of our factored properties.
Our Factoring Service
The aim of the service is to “provide a simple, cost effective way of obtaining agreement for, and organising of, common repairs, working with our tenants and other owners/residents, to ensure that multi-tenure blocks are well maintained”.
There are 4 key areas in the delivery of our Factoring Service:
1. Core Service – the minimum service we provide and aims to address the general management and administration of maintaining the common parts of your block/development.
2. Major Repairs – these are repairs in communal areas which are anticipated to exceed the financial authority for carrying out works outlined in your Written Statement of Services.*
3. Investment Works – areas where replacement of a significant component of the communal areas is deemed necessary or the most cost-effective option for dealing with a particular repair (e.g. replacement roofs, gutters, etc.).*
For further information regarding the specifications for our ongoing Communal Window Replacement programme please click here.
4. Improvements – areas of work that are not necessary to the maintenance of the communal areas but are expected to enhance or improve the overall quality and look of the building. In these instances, we will consult with homeowners and instruct works only where a unanimous decision has been reached.
Our Factoring Service provides:
A staff team dedicated to working for the benefit of owners and residents in the management and maintenance of common areas.
A responsive maintenance service for minor repairs up to an agreed value.
A grounds maintenance service for common gardens.
Lighting in communal stairways.
A 24hrs a day/7 days a week emergency repairs phone line.
Regular inspections of common areas including stairways, roofs, gardens.
Pay contractors and collect owners share of the costs.
The opportunity for DGHP to co-ordinate major maintenance works and improvements on behalf of owners including identifying available grant funding.
There is a fixed management fee that pays for the Factoring service and administration of the service including:
Research Titles and Deeds of Condition
Consultation with owners
Regular inspection of the communal areas
Creation of a 5-year maintenance plan
Issuing invoices for charges
Maintaining accurate records
Pursuing bad debts