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** Storm Ali – Power Outages **
Our Customer Service Centre is currently receiving a large number of calls about power outages caused by the high winds from Storm Ali… please contact your supplier direct about this or call 105 if you are unsure who your supplier is – they will be able to offer advice. Our Emergency Repairs service is […]
Customer Service Centre Closed 11 am – 2pm today. Emergency Repairs Service Open
** Emergency Repairs Service Running ** Please note our Customer Service Centre will be closed today from 11 am – 2 pm for a team meeting. Our Emergency Repairs service will still be open for calls should you need to get in touch with us during this time on freephone 0800 011 3447.
Tenancy Rights Changes are coming – Time to let us know of any changes in your household
Have you recently received a letter from us advising you of tenancy right changes? These changes don’t come into effect until November 2019, however you may need to take action now if you do need to update us about any changes to your household. We’ve had quite a few contacting us already – if you […]
Amber Wind Warning – Wed Sept 19
The Met Office has issued an Amber Warning for Wind effective tomorrow Wednesday September 19th.. “Between 08:00 Wed 19th and 17:00 Wed 19th Storm Ali is expected to bring a very windy spell of weather with gusts of 65-75 mph inland. What to expect Flying debris is likely and could lead to Injuries or danger to […]
Tattiefields – Public artwork unveiled in North-West Dumfries
Dumfries and Galloway Housing Partnership and artists from The Stove have unveiled the first of four public artworks in a new housing development in Dumfries. The Lochside Public Art Project was commissioned by DGHP and created in partnership with McGowan Miller, who employed the Stove to create the works. Thursday (September 13) saw the official […]
DGHP’s AGM/Tenant Conference is Sept 27 – Let us know if you’re coming!
It’s this month! DGHP‘s AGM & Tenant Conference will be taking place Thurs Sept 27 – look out for your invitation which was posted out with your copy of the recent Open Door newsletter. Have a read, pick your workshops & let us know if you’re coming. A number of workshops are planned – you’ll […]
Live Service Universal Credit is ending … have you switched your Universal Claim yet?
Were you on Live Service Universal Credit? Have you had a letter like the one below advising you that you need to switch to the new Universal Credit online service but you have not done this yet? If your answer is to both of these questions is YES then it is important that […]
DGHP’s Annan Office CLOSED this afternoon (Sept 6)
Please note – our Annan office will be CLOSED this afternoon. Our Customer Service Centre is open until 7pm this evening if you need to speak to us – call us on freephone 0800 011 3447.
Universal Credit – Payment Statement Confusion?
There’s lots to try and understand with Universal Credit – are you struggling to understand your Universal Credit payment statements? Our Switch Team have put together a quick explanation to help your understand how your Universal Credit payment statement – click here to view . Questions about any part of Universal Credit? Call us on […]
Summer 2018 Open Door Newsletter – out this week!
The next issue of your Open Door newsletter should be arriving with you this week … along with your invitation to the 2018 DGHP Tenant Conference and AGM (Annual General Meeting)! If you’d like to take an early look at your DGHP newsletter, it’s now on our website here.
Tenants move in to DGHP’s new Lochfield Road development
Our new homes are now new homes! The new houses on Lochfield Road, Dumfries have officially been handed over … see the full story about our latest development at Palmerston View … ** Dumfries and Galloway Housing Partnership (DGHP) Chairman Robert Higgins visited the latest housing development at Palmerston View this week. Along with other […]
Special ‘Thank You’s for DGHP staff
Several DGHP staff have received an extra special ‘thank you” over the last week…we thought we’d share these with you… Mandy, one of our Customer Advisor based in our Annan office, helped an elderly gentleman complete a housing application. He came back later in the afternoon with these lovely flowers for her as he thought […]
Upcoming Events
Friday August 24th – Freshers Week, Dumfries & Galloway College 12.30 – 2pm. DHGP has headed back to school! Dropping by the college or on your way to/from class? Stop by for a chat! Troqueer Information Day – Thurs 30th August Troqueer TARA (Tenants and Residents Association) are holding an Information Day next Thursday […]
Youth Leadership Festival – Places Available
Dumfries and Galloway Council, in partnership with the DofE Scotland, are hosting a national Youth Leadership Festival for young leaders The Youth Leadership Festival will celebrate the Year of Young People 2018 with an event that brings together and energises over 150 young people who are ambitious for Scotland’s future. Places are available to anyone […]
Universal Credit – FAQs
#FAQ Did you know … Universal Credit is paid monthly in arrears. Payment should be made on the same date each month – the amount will not change to take account of 31,30 or 28 day months. If your payment date is on the 29th, 30th or 31st, you will be paid on the last day of the […]
DGHP award contract to support digital transformation programme
DGHP has awarded a contract to Castleton Technologies to support our digital transformation programme to help keep DGHP’s customer service at the highest possible level and to help meet our goal to be the best landlord in Scotland. The full press release can be read below: Dumfries and Galloway Housing Partnership (DGHP) has appointed Castleton […]
DGHP at SONAS (Annan) Thursday Aug 16
Just a quick reminder – our very own Fiona Thomson, from DGHP’s Switch Team, will be at SONAS in Annan (Stapleton Rd) tomorrow Thursday Aug 16 from 10.30 am – 1pm. If you have any concerns or worries, drop in and have a chat. No appointment needed … please ring the doorbell on arrival. Can’t […]
Customer Service Centre CLOSED today 12.30 – 1.30pm
* Customer Service Centre Closed until 1.30pm * Our Customer Service Centre (CSC) is closed over lunch today – the emergency repairs service will be running should you need to get in touch with us on freephone 0800 011 3447. The CSC will be re-opening this afternoon until 7pm this evening.
Annan office will be CLOSED Wed Aug 15
Please note – our Annan office will be shut tomorrow Wed 15 Aug. Were you planning on stopping by – our customer service centre will be open on freephone 0800 011 3447 from 8am – 7pm. Need us? Our emergency repairs service will be running as usual on the freephone number above.
Take our short survey – be in with a chance to win!
** CHANCE TO WIN £25 – FILL IN OUR SHORT SURVEY ** Fancy a chance to win £25? DGHP is looking to hear your thoughts on volunteering with us… Grab a cuppa, pull up a chair and take a few minutes to tell us what would encourage you to get involved. Click here for the […]
Reflections on a work placement with DGHP
Molly recently joined DGHP on 2-weeks work placement at Stranraer – here are her thoughts on her experience… “I am a Social Sciences student, going into 4th year at Glasgow Caledonian University. I am interested in a career in Social Housing after I graduate next year, and I am very grateful for the chance I […]
The Big Stone Carving Project starts Monday
The Big Stone Carving Project starts this coming Monday 13 August at the Family Centre, Lochside Road with activities continuing all week. Lunch and transport provided each day – see poster attached for more details or contact kirsty@thestove.org or call 07895 805 869.
DGHP at SONAS/Job Centre in Annan
Just a quick heads up – our very own Fiona Thomson, of DGHP’s Switch Team, and one of our Neighbourhood Managers will be at SONAS (Stapleton Rd) from 10.30am-1pm. If you’re coming to see us at SONAS, please ring the bell when you arrive and someone will come down and let you in. Can’t manage […]
Concerns about job security/money? DGHP’s Switch Team will be visiting Annan Thursdays
Worried about job security? Facing uncertainty in your job? Our Switch Team will be in Annan at the SONAS office on Stapleton Road, Annan Thursdays from 10.30am – 1pm to answer any questions or concerns you may have. No appointment needed – just drop in. Can’t make it? Get in touch on freephone 0800 011 […]
Interested in volunteering with DGHP? Complete our Getting Involved survey
Are you interested in volunteering with DGHP? Would you like to be more involved with your landlord? It might be that you want to gain new skills or get more involved in your communities – we’re looking to get to know more about how you would like to volunteer and be involved with DGHP … […]
Arts & Crafts Group in Annan – Starts this Wed 8 Aug
Feeling crafty? A new art & crafts group is being launched in Annan – this new informal group is for adults who would like the opportunity to do arts and crafts, meet new people and enjoy a chat over a cup of tea or coffee. Art and craft materials are provided and each session will […]
Troqueer Memories – Wed 15th August
Did you grow up in Troqueer? Stay in Troqueer? Drop by the Troqueer Community Centre on Wednesday 15th August from 11am to 3pm for Troqueer Memories… Share your memories of old Troqueer – there will be photos, film and more showcasing the neighbourhood over the years. Stop by and share your tales!
DGHP in Annan Job Centre
Are you concerned about job security? Is your job situation likely to change? This might lead to concerns and worries about money, benefits and, of course, your rent. Members of DGHP’s Switch Team are going to be in Annan Job Centre tomorrow – from 10.30am-1pm – where we can talk to you about benefits, Universal […]
Housing Information Drop In Event – Ryan Centre, Stranraer 14th August
On Tuesday 14th August, Housing Options Scotland will be holding a free housing information drop in event for disabled people, older people, disabled veterans and those who support them at the Ryan Centre between 10am and 3pm. At this free drop in event there will be: Presentations throughout the day on housing. Information stalls from local and national organisations working with disabled […]
How are we performing?
At DGHP we have always shared our performance with our tenants. Our performance against key target areas is reviewed regularly – against a number of key performance areas which you, our tenants, have told us are important to them. If you are curious to know how our tenants feel we are doing this month .. check […]