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Appeal for used school uniforms and stationary
Dumfries and Galloway Council are currently looking for donations of uniforms and stationary as part of the Free School Uniforms project. Due to Covid-19, to collect items this year a new online order form is available to complete. Deliveries will then be made to the home addresses to families throughout the region. Find more information on donation […]
DGHP’s EatWell service reaches 2,500 deliveries milestone
Dumfries and Galloway Housing Partnership (DGHP), part of Wheatley Group, has delivered more than 2,500 emergency food parcels to customers across the region during the coronavirus pandemic. Overall, Wheatley Group has now delivered 25,000 food parcels through the EatWell service helping customers, their families and in some instances even their pets. Olly the whippet – […]
Update: Covid-19 Guidance for D&G
Updates – the local guidance for DG1, DG2, DG11, DG12, DG13, DG14 or DG16 postcodes has been lifted today (July 7th). Remember – 😷 face coverings will be mandatory in all shops from later this week (July 10) and must be worn on any public transport – please continue to follow social distancing too if you do […]
Covid-19 localised restrictions in place – DG1, DG2, DG11, DG12, DG13, DG14, DG16
Local restrictions are now in place for parts of D&G following the daily update and announcement from The Scottish Government earlier. Please see areas on the map area below in pink 👇 A joint statement from NHS Dumfries & Galloway & Dumfries and Galloway Council can be found at https://crowd.in/q9reDn. Please follow the updated restrictions and stay safe.
Final day for applications for Wheatley bursaries to help DGHP customers go on to further education
As a result of joining Wheatley Group, applications for education bursaries are now available to people living in DGHP homes for the first time – and people who live in a home factored by DGHP or who are renting with Novantie. . Bursaries, worth up to £1500 for full-time students and £750 for part-time studies, […]
DGHP provides extra peace of mind to older customers during pandemic
Older customers in Dumfries and Galloway are getting extra security and peace of mind in their homes during the coronavirus crisis. DGHP, part of Wheatley Group, is running a six-month pilot for 34 older tenants in mainstream housing across Dumfries and Galloway. The service is already offered through Wheatley, Scotland’s leading housing, property management and […]
Reminder – Universal Credit & Updating Changes to Your Rent
There has been lots on over the last few weeks – it can be difficult to remember everything that needs to get done. Are you on Universal Credit and claiming housing costs to pay your rent? It’s important your rent information is up to date in your Universal Credit journal. We can’t do this for […]
Gas safety checks during the coronavirus crisis
Are you due your annual gas safety check? Rachael, from our heating team, explains what you’ll need to do – and what the next steps are – if you are due to have your annual gas safety check soon here > Key information for your gas safety check: Annual gas safety checks are important to ensure […]
Doorstep callers – how to stay safe
As we have been experiencing better weather recently, you’ll perhaps have been enjoying more time outside and in the garden. You might also have had some visitors to your door offering to do odd jobs around your property and garden. If you’re not expecting someone make sure to always – Ask to see identification (ID) […]
Here for you in difficult times
Please know we will do all we can to support you and your family through these extraordinary times. However, it is important to understand we will be providing a restricted range of services following the latest government guidance on tackling the Coronavirus crisis. Our number-one priority will continue to be ensuring all customers and their families […]
Fund provides support to DGHP households in Dumfries and Galloway
More than 400 vulnerable DGHP households across Dumfries and Galloway have been helped by an emergency fund set up by Wheatley Group. DGHP, part of Wheatley Group, has been supporting customers through Wheatley’s Emergency Response Fund which provides extra help to those in financial hardship, who are ill or self-isolating to buy essential items. That […]
GHA tenant chair calls for ‘urgent and radical’ welfare action
The tenant chair of Glasgow Housing Association has renewed calls for “urgent and radical” change to Universal Credit as the coronavirus crisis continues. Bernadette Hewitt today called on the Department of Work and Pensions (DWP) to take immediate action on five fronts, including ending the five-week wait for a first Universal Credit payment. Her plea has been supported by all […]
Wheatley bursaries to help DGHP customers go on to further education
DGHP, part of Wheatley Group, is now able to help make dreams of going to university and college a reality for customers across Dumfries and Galloway. As a result of joining Wheatley Group, applications for education bursaries are now available to people living in DGHP homes for the first time – and people who live […]
DGHP customers hail ‘amazing’ staff over benefit claims help
Customers have praised ‘amazing’ DGHP staff for their help with benefits claims during the Coronavirus crisis. DGHP, which is now part of Wheatley Group, has an expert team of two welfare benefits advisors who have helped almost 100 customers with Universal Credit (UC) advice in the last seven weeks – almost three times as many […]
Wheatley unveils major boost to tackle homelessness in Scotland
Wheatley Group has announced a significant boost to tackling homelessness and rough sleeping in Scotland. The country’s leading housing, care and property management group has pledged an additional 100 homes to Housing First as part of a package of measures to help vulnerable people during the coronavirus crisis. Housing First is a partnership set up to tackle […]
Wheatley hits 10,000 milestone in drive to help people in crisis
Wheatley Group has now delivered over 10,000 emergency food parcels to people in need across Scotland through its lifeline EatWell service. Scotland’s leading housing, care and property-management group hit the milestone just six weeks after it expanded the service in response to growing demand from people in crisis as a result of coronavirus. EatWell provides […]
Here for you – A message from Martin Armstrong, Wheatley Group Chief Executive
We are here for our customers during this crisis etc and we’ve recently sent a letter out to customers keeping them informed on what we are doing during this time and how to contact us. Your copy should be with your shortly if you have not yet received it. If you prefer to read […]
DGHP delivers 1000 food parcels to customers in need
DGHP’s new EatWell Service has now delivered more than 1000 emergency food parcels to customers in need across Dumfries and Galloway. DGHP, part of Wheatley Group, hit the milestone just five weeks after the EatWell service was introduced in Dumfries and Galloway. EatWell provides emergency food each week to people who are self-isolating or facing […]
Bank Holiday Weekend Hours – Here to help!
Our Customer Service Centre will be open on the Bank Holiday Friday May 8th from 9am – 5pm. EatWell will also be providing emergency food parcels on the Bank Holiday Friday. We hope you have an enjoyable and safe bank holiday weekend but if you do happen to need us over the weekend (or outside […]
D&G Council – Free School Meals
Free School Meals Dumfries and Galloway Council have extended the options available of providing Free School Meals with a direct cash payment option. The Cash Payment is £35 every 2 weeks per child and allows families the flexibility to make their own arrangements to meet the needs of their child supporting families to make the […]
**Update – Customer Service Centre – Telephone Issues Resolved (May 5th) **
Update (11am) – The technical issues at our Customer Service Centre have now been resolved and the telephones are now back up and running. Thank you for your patience – we’re here if you need us on 0800 011 3447. ** Original message – Our Customer Service Centre is currently experiencing technical problems with our telephone […]
Support for Victims of Domestic Abuse now available in Boots Stores
Boots are now offering a safe space for victims of Domestic Abuse during the Covid 19 Emergency Situation. This project began on Friday 1st May 2020 and is available throughout the UK in all Boots Stores. Please see the information below on this new service available to all victims of domestic abuse. – Victims of […]
Unison praises Wheatley Group staff for tackling coronavirus crisis
Staff at Wheatley Group have been praised for their “herculean” efforts in supporting the people they work for to combat the impact of the coronavirus crisis. Tributes have been paid by both the chair of Wheatley Group and a senior union official, who said UNISON members had made a “seemingly effortless transition” to the new service model designed and […]
Maureen Dowden announced as DGHP Chair
DGHP has appointed Maureen Dowden (pictured), one of Scotland’s most experienced housing professionals, as its new Chair. Her appointment follows Bill Robertson’s decision to step down after leading on and completing DGHP’s successful partnership earlier this year with Wheatley Group. Bill will continue as a Board member, with John Henderson remaining as vice-chair. He said: […]
430 emergency food parcels delivered to DGHP customers since launch of EatWell in D&G
More than 430 emergency food parcels have been delivered to DGHP customers since the launch of the EatWell project on April 1. DGHP, as part of Wheatley Group, Scotland’s largest housing, care and property-management group, launched the service with local staff distributing parcels of much-needed household essentials to communities across the region. In the first […]
Do you have a question about our services due to Coronavirus? Check our answers to FAQs here …
Questions about Coronavirus? Check out our FAQs. How are you keeping your customers and staff up-to-date with the latest information on the virus? We are constantly monitoring the advice from the UK and Scottish Governments and the NHS and putting in place immediately all recommendations and instructions. All our websites and social media platforms are continually […]
New emergency response fund helps Wheatley customers
Vulnerable families across Scotland are receiving extra help to combat the coronavirus crisis by Wheatley Group. Housing and care staff from Dumfries and Galloway to Fife, and Dumbarton to Leith, are tapping into Wheatley’s new £50,000 Emergency Response Fund. It is part of the group’s response to alleviating hardship and isolation felt by some of the […]
New national helpline launches to help those at high risk
A new national helpline has been set up to provide essential assistance to those who don’t have family or community support but who are at high risk of contracting COVID-19 (coronavirus) and is launching today, April 14th 2020. This helpline – 0800 111 4000 – will run between 9am and 5 pm initially, offering help […]
Easter Hours- here to help!
Easter weekend is coming up – we’ll be here to help! Our Customer Service Centre will be open Good Friday (April 10) and Easter Monday (April 13) – please note the slight change in times: Good Friday (April 10) – open 9am – 5pm Sat/Sun (April 11/12) – CLOSED Easter Monday (April 13) – open […]
DGHP customers receive emergency food packs as EatWell service is launched
DGHP, part of Wheatley Group, Scotland’s largest housing, care and property-management group, has started delivering emergency food parcels to vulnerable customers. Staff from DGHP have delivered more than 70 food parcels across Dumfries and Galloway in the first week since the service launched in the region. Emergency food parcels have been delivered to DGHP families […]
