If you own your home, you and your neighbours take decisions together that affect the shared parts of your building.
Shared parts may include roofs, gutters, close doors and landings. Your factor is responsible for arranging the repairs or maintenance work you want carried out.
Who is my factor?
How do I report a repair as a homeowner?
How do I make a payment?
Our preferred method of payment is direct debit, however we currently offer other convenient ways to pay;
- Using your Homecard at the Post Office or any Pay Point outlet.
- Online by debit card by visiting https://pay.allpay.net/dumfries/Recipient/Create
- Via the “Pay Rent” portal on our website at www.dghp.org.uk
- By contacting our Customer First Centre on 0800 011 3447
Contact us if you would like to discuss ways of paying your factoring charges.