We know money is tight – but paying your rent should be No.1 on your list. It keeps the roof over your head.
There are three easy ways to pay your rent:
Direct Debit – simple to set up and the most hassle-free way to pay your rent. Your payment will come off your bank account on a date and at a frequency that suits you.
If you don’t have a bank account, we can help you get one. To set up a Direct Debit, speak to your housing officer or call us on 0800 011 3447.
My Account – an online account is a quick and easy way to pay online, view your balance, recent charges and payments.
Call us – phone 0800 011 3447 to pay by debit or credit card.
Other ways to pay:
Online – pay using our online payment site.
If you pay using online banking, in a branch or by standing order, make sure you use your rent reference number so your payment goes into your account without delay.
Housing Benefit – If you receive full housing benefit, your rent payment is likely to be paid to us directly by Dumfries and Galloway Council. If you receive partial housing benefit, you are responsible for paying the rest. Speak to your housing officer if you need any advice.
If you are worried about your rent, TALK TO US NOW.
Don’t wait until it’s too late. We’re here to help. Your housing officer has a range of support services to get you back on track.
When is my rent due?
Rent is paid as soon as you receive the keys to your new home.
Rent is due every week. You can choose to pay each week, fortnight, four-weekly or monthly or you may have an agreed arrangement with your housing officer. It’s up to you.
Speak to your housing officer to find out more about when your rent is due.
What does my rent pay for?
Rent allows us to keep improving homes, communities and the lives of our tenants. This includes:
- a quality repairs service
- new heating, insulation work, kitchens, bathrooms, windows, roofs and doors
- the environmental services and improvements around your home
- a 24-hour, seven days a week, Customer First Centre
- expert money, welfare and fuel advice to help you make the most of your money
- helping people into work, education and training.