DGHP wants to make all tenants aware of the extensive help and support available to them when it comes to paying their rent. However, as a responsible landlord, DGHP must ensure that tenants understand it is their responsibility to make sure their rent is paid – either through physically making the payment or by making sure any housing benefit application is valid.
If rents don’t get paid, money won’t be available to provide and expand the services DGHP is proud to offer and our tenants have come to expect.
That is why DGHP, along with the Dumfries and Galloway Federation of Tenants and Residents (the Federation), produced Rent First information packs to help all tenants, if needed.
The packs have been designed to be easy to read and understand. The leaflets provide lots of information as well as guidance on where to go for support and help should you need it.
DGHP staff strive to talk to tenants about their rent at every opportunity. This includes offering advice and support on more convenient ways to pay as well making them aware of the many services DGHP offers as a direct result of DGHP rent-payers.
DGHP offers a 24/7 repairs and maintenance service and, as well as taking care of all the routine maintenance of the properties, also have dedicated in-house teams who specialise in housing support, income management antisocial behaviour, neighbourhood management, community participation and highly trained staff in the Customer Service Centre (CSC). Staff in the CSC are on hand Monday to Friday (8am-7pm) to answer enquiries.
DGHP staff are always here to help, to advise and to support our tenants through difficult times. Our Switch Team is also available for a benefit ‘health check’ at any time – if you think you may be missing out on any benefits, please contact us and ask for a benefit health check.
If anyone would like to speak to us about any matter in relation to their rent, or their new packs, they can contact us on Freephone 0800 011 3447 or via email at firstname.lastname@example.org
Money Advice Service website – click here for more information if you’re worried about debt or needs tips to help with budgeting.