DGHP wants to make all tenants aware of the extensive help and support available to them when it comes to paying their rent. However, as a responsible landlord, DGHP must ensure that tenants understand it is their responsibility to make sure their rent is paid – either through physically making the payment or by making sure any housing benefit application is valid.
If rents don’t get paid, money won’t be available to provide and expand the services DGHP is proud to offer and our tenants have come to expect.
That is why DGHP, along with the Dumfries and Galloway Federation of Tenants and Residents (the Federation), produced Rent First information packs to help all tenants, if needed. The packs have been designed to be easy to read and understand. The leaflets provide lots of information as well as guidance on where to go for support and help should you need it.
DGHP staff strive to talk to tenants about their rent at every opportunity. This includes offering advice and support on more convenient ways to pay as well making them aware of the many services DGHP offers as a direct result of DGHP rent-payers.
We offer a 24/7 repairs and maintenance service and, as well as taking care of all the routine maintenance of the properties, also have dedicated housing staff who specialise in housing support, income management, antisocial behaviour, neighbourhood management, and community participation.
Our highly trained staff in the Customer Service Centre (CSC) are on hand Monday to Friday (8am-7pm) to answer enquiries and our Switch Team is available for a benefit ‘health check’ at any time.
Our staff are always here to help, to advise and to support our tenants through difficult times. DGHP is now part of Wheatley Group, Scotland’s largest housing, social care and property-management group, enabling our staff to access even more services to support our tenants.
If anyone would like to speak to us about any matter in relation to their rent, the Rent First packs, or to request a Benefit Health Check (if you think you may be missing out on any benefits), please contact us on Freephone 0800 011 3447 or via email at firstname.lastname@example.org
Visit the Money Advice Service website for more information if you’re worried about debt or needs tips to help with budgeting.