We want the areas in which you, our tenants, live to be in good condition, and to be places where everyone wants to live and visit. Neighbourhood Management not only involves supporting the sustainment of tenancies but also the condition of your estate through regular maintenance and inspections.
DGHP properties are divided into 20 Neighbourhood Management ‘patches’, each covering around 500 homes. Neighbourhood Managers (NMs) play a vital role within these communities, providing a high quality, customer-focused housing management service to tenants. They are able to offer advice and assistance regarding your tenancy, neighbourhood, or local environment issues or concerns and will help you to resolve any problems.
Responsibilities covered by Neighbourhood Managers include dealing with all aspects of rent arrears as well as estate management issues such as abandoned properties, condition of properties or gardens, common areas, garage sites and pets. Our NMs also undertake the sign-up of new tenancies allowing us to develop a relationship at the earliest possible stage with each new tenant.
Another success story has been the focus on patch and estate inspections. Neighbourhood Managers have a high profile in their areas and these inspections allow them to identify and take forward issues as they arise. If you would like to attend an estate inspection in your area, please get in touch with us through our Customer Service Centre on 0800 011 3447 and we will be pleased to invite you along to the next one.