Making Payment

Remember to take your DGHP HomeCard with you to pay your rent

Direct Debit

If you have a bank or building society account then direct debit is the easy way to pay your rent. Once set up, we ask your bank for your rent and if the amount changes we let you know well in advance. Click here for more information.

By Post

You can send a cheque or postal order to our registered office in Dumfries, payable to DGHP . You must write your tenancy number on the back of the cheque. Your tenancy number and our address are shown on your DGHP HomeCard. You will find our contact information here.

Post Office

You can pay in cash or by cheque or debit card at any Post Office using your DGHP HomeCard.

Find your nearest Post Office here. (Please enter your full postcode when using this service)

Retail Outlets

You can pay in cash at any shop or retail outlet using your DGHP HomeCard where you see this sign.

Find your nearest Paypoint outlet here. (Please enter your full postcode when using this service)

Online Payments

Make payments to DGHP by bank debit card only on the internet using our partner website here. For more information on how this works, visit allpay here.

24/7 Telephone Payments

Make payments to DGHP using your bank debit only by telephone with allpay.net’s automated voice recognition software for telephones, known as IVR (Interactive Voice Response). It has secure and authorised payment processing and you can make payments by telephone 24 hours a day, 7 days a week. Find full instructions on telephone payments here.

DGHP’s Customer Service Centre

Make payments to DGHP over the phone by calling our service centre and speaking to one of our advisors. The service centre is open from 8am-7pm Monday to Friday and is easy to use. Call our service centre on 0800 011 3447 (freephone).

Universal Credit

Any help for your rent will be paid directly to you as part of your Universal Credit payment, so you will need to budget for the full cost of your rent. We strongly recommend that you ask for DGHP to be paid the rental element of your Universal Credit. Visit our page on Universal Credit for more information.