Preventing and managing arrears when they arise is crucial to DGHP’s ability to provide services and improvements to customers and to maintain and improve its housing stock. DGHP aims to support tenants in sustaining their tenancies and avoid the threat of eviction and homelessness wherever possible.
DGHP does this by a variety of pro-active measures, professional support and customer service. We have an income management team who are dedicated to these issues and they have had great success since their formation in 2006 and have one of the best performance records in Scotland. They have resolved countless issues for individual customers.
The Income management team aims to minimise tenancy-related debt owed to DGHP and maximise timely payment of rental income. DGHP provides a firm and direct approach to arrears recovery with a strong sensitivity to individual customer needs. The objective is to have early personal contact with tenants in difficulty and agree a sensible and affordable way forward to resolve any issues.
DGHP will proceed with eviction as a last resort and only after all other available options have been considered.