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DGHP

Grierson House
The Crichton
Bankend Road
Dumfries, DG1 4ZS


Contact
0800 011 3447
(free from mobile networks)
01387 242 509 (Fax)


**Coronavirus update – Please know we will do all we can to support you and your family through these extraordinary times.

We are still only able to deliver a restricted repairs service. However, the gradual easing of restrictions means that as well as delivering emergency repairs we can now also carry out other essential repairs where it is safe to do so.**

Annual servicing

DGHP has a responsibility as a landlord for the health and safety of all tenants in relation to their property. The cornerstone of this is our annual service and safety check for your gas, solid fuel or oil heating system.

We take the safety of you and your family very seriously. To allow us to do this, and to prevent problems relating to Carbon Monoxide (CO) poisoning, you must allow us access to your property to carry out this work.

By law, under the Housing (Scotland) Act 2001, DGHP has an obligation to ensure the health and safety of our tenants. Under the terms of the Gas Safety (Installation and Use) Regulation 1998, DGHP is legally bound to carry out an annual service of the heating appliances in your home.

All tenants with gas, solid fuel or oil heating in their homes must allow us access annually to check their systems. This is for your health and safety and is in your interests to allow us into your property – you could be at risk of carbon monoxide poisoning.

What do I need to do for my annual service?

We will fully inform you of what happens ahead of your service, but in brief:

  • We will write out to you four weeks before the check is due with a proposed date for your next visit. If it’s not suitable, all you have to do is get in touch and let us know and we’ll rearrange. You can contact us on 0800 011 3447 or via email at customerservice@dghp.org.uk.
  • Two days before your service, we will send you a text reminder confirming the details. Please make sure we have the most up-to-date contact details on the system for you.

On the day

  • Make sure you’re at home on the day of your gas safety check. If you miss this safety check, and any rearranged appointments, we may force entry to your home – and all costs will be charged to you.

You must also have credit in your gas and electric meter so that the service can be carried out.

 

Looking for more information?

Get in touch with DGHP today.

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