We do our best to keep your home warm, safe and dry. But we know things can go wrong from time to time.

Have a question about a basic repairs to your home? Check out the videos below for advice on carrying out basic repairs at home.

If it’s an emergency then call us straight away on 0800 011 3447. We’re here 24 hours a day, seven days a week, 365 days a year.

Condensation – Do you know how to avoid condensation in your home? Watch this short video for tips on how to dry clothes, cooking, heating and how to clean up any mould.

• How to deal with condensation

Heating – Central heating not working? Here are some tips that might help including advice about having credit in your meter, checking the pilot light, fixing the pressure gauge, looking out for frozen pipes and more.

• What to do if your central heating isn’t working

Burst Pipe – A burst pipe can be a big worry. Here are some steps to take if you have a burst pipe, advice about when to call us, switching off the electricity and your water valve, taking photos and more.

• What to do if you have a burst pipe

Blocked Sink – Sink not draining properly? Find tips on how to use a plunger and creating your own drain-blocker mixture here.

• How to unblock a sink

Fuse Box – Need advice about your fuse box and how it works? Watch our short video on what happens when your lights or electrical circuits aren’t working, extension leads and more.

• Understanding Your Fuse Box