All Enquiries (including emergencies) 0800 011 3447
Hardship loan fund My Rent Modern Slavery Statement Accessibility Statement Terms and Conditions Understanding your fuse box What to do if you have a burst pipe How to deal with condensation How to unblock a sink What to do if your central heating isn’t working MyRepairs Videos Privacy Notice Avoiding scams: useful advice during Coronavirus Talk to Us Fuel Advice EatWell Extra Support Coronavirus Advice – Alternative Formats Universal Credit – Changes to rent Coronavirus DGHP Board Member Recruitment Board Papers Publication Scheme Freedom of Information Environmental Information Guide to Information Links Two Child Limit and Benefits Social Security Scotland Pension Credit Board Meeting Minutes Changes to Your Tenancy Rights Privacy Policy Customer Service Commitments Customer Service Health and Safety in Your Home Volunteer Opportunities Rent and Benefits Voting Volunteering Veterans TV Licence Supported Housing National Insurance Money Advice Motability scheme Mail Redirection Libraries Joint Service Housing Home Insurance Household Bills Housing Homeless Service Furniture Funding and Grants Freecycle Employment Electoral Registration Education Driving License Health Council Tax Community Transport Citizens Advice Civvy Street Charities Carer Support Cadet Forces Budgeting Blue Badges Bin Collection Benefits Advice Antisocial Behavior Aids and adaptations New Tenants Help Downloads Contract opportunities Self service portal Right to repair Planned repairs Neighbourhood management Antisocial behaviour Rent first Novantie – About How to apply Recruitment New Supply Shared Equity Armed Forces Policy Homelessness Applying for Housing Consultations Complaints guidance Surveys Complaints Compliments & Suggestions Available Homes To Let Taking in a lodger? Disability Living Allowance Benefit Cap Universal Credit Council Tax Benefit Under Occupation Charge (“Bedroom Tax”) What are the welfare benefits changes? Welfare benefits changes SHQS Aids and Adaptations Wider Action Factoring Development Regeneration Investment Home Contents Insurance Supported housing Community Participation – Getting Involved with DGHP Rent arrears Housing benefit Paying your rent Rents Exchanges Ending your tenancy Applying for housing Property letting Our contractors Annual servicing Who repairs what? Repairs Tenant Services Private Tenancies Locations Tenant census Have Your Say New Customers Join DGHP Business Plan Our management team Our Board What we do Neighbourhood Managers Find My Officer Repairs Contact DGHP Board & DMC Members Latest News Services About DGHP Home
Board Members

Grierson House
The Crichton
Bankend Road
Dumfries, DG1 4ZS

0800 011 3447
(free from mobile networks)
01387 242 509 (Fax)

DGHP Facebook link

Coronavirus update

We’re are currently operating a safety-first repairs and maintenance service.

For more information please check Here for You in Difficult Times.


DGHP, now part of Wheatley Group, launched an in-house repairs service in early April 2020.

This will bring a modernised service to our tenants with many benefits including additional investment in systems to allow increased flexibility when doing planned repairs.

Planned Repairs

These are repairs (usually external) such as fencing, footpaths, major plastering jobs and external works which require scaffolding which are carried out within 28 working days.

Who is responsible for repairs?

By law we must:

  • Make sure that wind and rain can’t get into your home;
  • Maintain the installations in your home which supply gas, water, electricity and drainage (but not your cooker or any other of your own appliances); and
  • Keep your home safe and remove any dangers.

If you damage the property (even by accident) or do not take care of it, it will usually be up to you to get the repair done and pay for it. This also applies if someone who lives with you, or is visiting you, damages the property.

If we repair damage which is your responsibility we will recharge you the cost plus an administration charge. Minor repairs (e.g. changing a light bulb) are the responsibility of the tenant.

Insurance claims

You might be able to claim back the cost of getting a rechargeable repair done from your contents insurance. Check your policy to see if you are covered for accidental damage. If you don’t have contents insurance you should consider getting some.

DGHP tenants get special access to an insurance deal from insurance provider Thistle Tenant Risks. Find out more about home contents insurance here.

If your house was damaged by a fire or flood, for example, we would repair the structure of your home but we wouldn’t be responsible for decorating your house or replacing your belongings unless you could prove that the damage was our fault.

If you’re not in when the workmen call

They will leave a card to say they have been. If you reported a routine or urgent repair and are not in when the workers call, you should contact the contractor (their number will be on the card) to arrange another visit. If you don’t contact the contractor, the repair will be cancelled.

If you reported an emergency repair, the workers will visit and make it safe within four hours. You must make sure there is someone at home to let them in.

If the repair is late

If the repair is not done within the timescale or appointment we promised, please contact the Customer Service Centre straight away. We will arrange for the repair to be done.

If you’re not happy with the repair once it is done

If, for any reason, you aren’t satisfied with the quality of the repair or the workers who carried it out, please contact the Customer Service Centre. We also have an official complaints procedure. You can also use this if you are unhappy with the way we or our contractor have dealt with your repair.

You can view our complaints policy here.


Looking for more information?

Get in touch with DGHP today.

Contact Us
Cookie Policy reveal lock logo
This site uses cookies.
Read our privacy policy

This site uses necessary cookies to enable core functionality such as security, network management, and accessibility. You may disable these by changing your browser settings, but this may affect how the website functions.

This site also uses optional cookies for marketing, personalisation, and analysis purposes. Google Analytics cookies help us to improve our website by collecting and reporting information on how you use it. Optional cookies are anonymous and will not identify you. We won’t set optional cookies unless you enable them using the tool below.

For more information on how cookies work please see our ‘Privacy Policy page’.