0800 011 3447
Board & DMC Members

Grierson House
The Crichton
Bankend Road
Dumfries, DG1 4ZS

0800 011 3447 (Freephone)
0345 606 3447 (Network rate)
01387 242 509 (Fax)

What is right to repair?

Under the Housing (Scotland) Act 2001, Scottish Secure Tenants and Short Scottish Secure Tenants have the right to have small urgent repairs carried out by their landlord within a given timescale. This scheme applies to all tenants of Local Authorities and Housing Associations.

The following table shows repairs that are covered by right to repair and the timescales for completions

Fault Max days **
Unsafe power or lighting sockets or electrical fittings 1
Loss of electric power 1
Partial loss of electric power 3
Loss or partial loss of gas supply 1
Blocked flue to open fire or boiler 1
External window, door lock not secure 1
Loss or partial loss of space or water heating where no alternative heating is available 1
Toilets which do not flush (where there are no other toilets in the house) 1
Blocked or leaking foul drains, soil stacks or toilet pans (where there is no other toilet in the house) 1
Blocked sink, bath or drain* 1
Loss of water supply 1
Partial loss of water supply 3
Significant leaking from a water or heating pipe, tank or cistern 1
Unsafe timber flooring or stair treads 3
Unsafe access to a path or step 1
Loose or detached banisters or handrails 3
Mechanical extractor fan in internal kitchen or bathroom not working 7


* Drains blocked by misuse (e.g. putting wipes down the drain) may incur a recharge

** Working days from day after date of notification of qualifying repair or inspection. Compensation is payable if the time in this column is exceeded. Please note that DGHP’s own targets for these repairs aim to meet or better these targets.


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