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Grierson House
The Crichton
Bankend Road
Dumfries, DG1 4ZS

0800 011 3447
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Coronavirus update

We’re are currently operating a safety-first repairs and maintenance service.

For more information please check Here for You in Difficult Times.


What is right to repair?

You have the right for small, urgent repairs to be carried out by us within set timescales through the ‘Right to Repair’ scheme. Under the Housing (Scotland) Act 2001, you may be due compensation if the repair isn’t carried out in the time limit. When you report a repair, we’ll:

  • tell you if it’s covered under the Right to Repair scheme
  • tell you your rights

Repair times depend on the type of repair and are set by law (not DGHP).

The following table shows repairs that are covered by right to repair and the timescales for completions

Fault Max days **
Unsafe power or lighting sockets or electrical fittings 1
Loss of electric power 1
Partial loss of electric power 3
Loss or partial loss of gas supply 1
Blocked flue to open fire or boiler 1
External window, door lock not secure 1
Loss or partial loss of space or water heating where no alternative heating is available 1
Toilets which do not flush (where there are no other toilets in the house) 1
Blocked or leaking foul drains, soil stacks or toilet pans (where there is no other toilet in the house) 1
Blocked sink, bath or drain* 1
Loss of water supply 1
Partial loss of water supply 3
Significant leaking from a water or heating pipe, tank or cistern 1
Unsafe timber flooring or stair treads 3
Unsafe access to a path or step 1
Loose or detached banisters or handrails 3
Mechanical extractor fan in internal kitchen or bathroom not working 7


* Drains blocked by misuse (e.g. putting wipes down the drain) may incur a recharge

** Working days from day after date of notification of qualifying repair or inspection. Compensation is payable if the time in this column is exceeded. Please note that DGHP’s own targets for these repairs aim to meet or better these targets.

From April 2020, DGHP, as part of Wheatley Group (Scotland’s largest housing, care and property management group), has launched an in-house repairs service bringing a modernised service to tenants. We will update the repairs pages as this service becomes fully operational. 

Looking for more information?

Get in touch with DGHP today.

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