All Enquiries (including emergencies) 0800 011 3447
Rent Consultation 2020/2021 – Have Your Say Board Papers Open Door Competition Holiday Inn Competition Hetland Hall Competition Publication Scheme Freedom of Information Environmental Information Guide to Information Links Two Child Limit and Benefits Social Security Scotland Pension Credit Changes Board Meeting Minutes Changes to Your Tenancy Rights Privacy Policy Customer Satisfaction Surveys Customer Service Commitments Customer Service Health and Safety in Your Home Performance Volunteer Opportunities Rent and Benefits Voting Volunteering Veterans TV Licence Supported Housing National Insurance Money Advice Motability scheme Mail Redirection Libraries Joint Service Housing Home Insurance Household Bills Housing Homeless Service Furniture Funding and Grants Freecycle Employment Electoral Registration Education Driving License Health Council Tax Community Transport Citizens Advice Civvy Street Charities Carer Support Cadet Forces Budgeting Blue Badges Bin Collection Benefits Advice Antisocial Behavior Aids and adaptations New Tenants Help Downloads Performance Contract opportunities Self service portal Right to repair Planned repairs Neighbourhood management Antisocial behaviour Rent first Novantie – About How to apply Recruitment Armed Forces Policy Homelessness Applying for Housing Current consultations Complaints guidance Surveys Complaints Compliments & Suggestions Commercial properties to let Available homes to let Taking in a lodger? Disability Living Allowance Benefit Cap Universal Credit Council Tax Benefit Under Occupation Charge (“Bedroom Tax”) What is Welfare Reform? Welfare reform SHQS Aids and Adaptations Wider Action Factoring Development Regeneration Investment Home Contents Insurance Supported housing Community Participation – Getting Involved with DGHP Rent arrears Housing benefit Paying your rent Rents Exchanges Ending your tenancy Applying for housing Property letting Our contractors Annual servicing Who repairs what? Repairs Tenant Services Private Tenancies Locations Available Properties Tenant census Have Your Say New Customers Join DGHP Business Plan Our management team Our Board What we do Neighbourhood Managers Find My Officer Repairs Contact DGHP Board & DMC Members Latest News Services About DGHP Home
Board Members

Grierson House
The Crichton
Bankend Road
Dumfries, DG1 4ZS

0800 011 3447
(free from mobile networks)
01387 242 509 (Fax)

What is right to repair?

Under the Housing (Scotland) Act 2001, Scottish Secure Tenants and Short Scottish Secure Tenants have the right to have small urgent repairs carried out by their landlord within a given timescale. This scheme applies to all tenants of Local Authorities and Housing Associations.

The following table shows repairs that are covered by right to repair and the timescales for completions

Fault Max days **
Unsafe power or lighting sockets or electrical fittings 1
Loss of electric power 1
Partial loss of electric power 3
Loss or partial loss of gas supply 1
Blocked flue to open fire or boiler 1
External window, door lock not secure 1
Loss or partial loss of space or water heating where no alternative heating is available 1
Toilets which do not flush (where there are no other toilets in the house) 1
Blocked or leaking foul drains, soil stacks or toilet pans (where there is no other toilet in the house) 1
Blocked sink, bath or drain* 1
Loss of water supply 1
Partial loss of water supply 3
Significant leaking from a water or heating pipe, tank or cistern 1
Unsafe timber flooring or stair treads 3
Unsafe access to a path or step 1
Loose or detached banisters or handrails 3
Mechanical extractor fan in internal kitchen or bathroom not working 7


* Drains blocked by misuse (e.g. putting wipes down the drain) may incur a recharge

** Working days from day after date of notification of qualifying repair or inspection. Compensation is payable if the time in this column is exceeded. Please note that DGHP’s own targets for these repairs aim to meet or better these targets.


Looking for more information?

Get in touch with DGHP today.

Contact Us
This site uses cookies.
Read our privacy policy

This site uses necessary cookies to enable core functionality such as security, network management, and accessibility. You may disable these by changing your browser settings, but this may affect how the website functions.

This site also uses optional cookies for marketing, personalisation, and analysis purposes. Google Analytics cookies help us to improve our website by collecting and reporting information on how you use it. Optional cookies are anonymous and will not identify you. We won’t set optional cookies unless you enable them using the tool below.

For more information on how cookies work please see our ‘Privacy Policy page’.